Find it Fast: GovCMS Knowledge Base
The Knowledge Base is a quick and easy self-service option. With hundreds of articles written by our Service Desk agents, it’s likely to have the answer you're looking for. Many articles in the Knowledge Base have been written in response to past tickets. They're designed to help you solve problems quickly without needing to raise a ticket, so you can avoid additional time spent waiting for a response.
Accessing Knowledge Base
The Knowledge Base can be accessed from the Service Desk. You currently need a GovCMS Service Desk account to access these articles. Accounts are generally set up during the GovCMS onboarding process and are assigned to team members who have primary responsibility for your website. Contact your site owner if you do not have access and think you should.
Finding an Answer
When you go to submit a ticket in the Service Desk, the subject you enter for your ticket automatically becomes a search. Look to the right of your screen and you will see suggested articles that may answer your query. You can also view and navigate the available articles on Knowledge Base on the website or search them using the search bar.
Watch Your Inbox for Newly Published or Updated Articles
We’re continuing our focus on improving the Knowledge Base to make it easier for you to find the information you need. As part of this work, we will be promoting new or updated articles through our Community Update newsletter and posting to GovTEAMS GovCMS Community channel. Visit our subscription page to sign up for our Community Update newsletter.
New Articles this month
- Things to consider when transferring a GovCMS website/domain to another agency link: https://www.govcms.support/a/solutions/articles/51000479884
- Support boundaries between GovCMS, your developers, or service providers link: https://www.govcms.support/a/solutions/articles/51000491755
- Getting Started with Google Search Console link:
https://www.govcms.support/a/solutions/articles/51000494892