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Get help with my site

If you are an existing customer needing help with your site, please log a ticket via the service desk. You will need your login details to create a ticket.

The service desk offers two types of assistance:

  1. Help desk
  2. Advisory support

GovCMS customers experiencing any technical issues should raise a ticket in the service desk. You will need to be a nominated technical contact for your agency in order to access the service desk. If you require access, contact your Project Lead/Site Manager.

For general enquiries, the service desk hours are 9am to 5pm AEST Monday to Friday (excluding public holidays in Victoria only). For any critical infrastructure issues, all customers can access the GovCMS Service 24x7 with a maximum 60-minute initial response time.

GovCMS Service Desk    More information

Make the move to GovCMS

We're glad to hear you are ready to begin (or continue) your GovCMS journey. To give you the best experience possible, we will need to ask you a few questions. We'll be looking for:

  • anticipated, current pageviews and traffic to your website/s
  • approximate timeframes or deadlines for your project
  • some other background information on the project

Building a new website with GovCMS

We're glad to hear you are ready to begin (or continue) your GovCMS journey. To give you the best experience possible, we will need to ask you a few questions. We'll be looking for:

  • anticipated, current pageviews and traffic to your website/s
  • approximate timeframes or deadlines for your project
  • some other background information on the project

Prepare for Drupal 9

Drupal 8 (D8) is end of life. If you have a Drupal 8 site and are considering GovCMS as a hosting option, you will need to upgrade to Drupal 9 first. 

Current Drupal 7 (D7) customers should reach out and organise a time to chat with us about their website plans. GovCMS will not be supporting Drupal 7 from 28 November 2022.

All customers can find our more information on our D9 support page.

Drupal 7 to 9    Drupal 9 Support

Manage your GovCMS subscriptions

You can manage your subscription to Platform Status updates from the Platform Status home page.

GovCMS Platform Status

This form can be used to subscribe, or unsubscribe to our Agency Update newsletter on the next page. 

Report a security vulnerability

Do you have security vulnerability to raise with GovCMS?

Use our dedicated form to provide relevant information to our Security team.

Report a security vulnerability

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This page was last updated on Tuesday 21 June 2022