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Book training

GovCMS regularly hosts the following training courses:

  • Content administration
  • Site builder

We can also build custom training sessions upon request.

Book training Request custom training

Register for an event

You can find and register for GovCMS events from the individual events on the website.

View events

Get help with my site

If you are an existing customer needing help with your site, please log a ticket via the service desk. You will need your login details to create a ticket.

The service desk offers two types of assistance:

  1. Help desk
  2. Advisory support

GovCMS customers experiencing any technical issues should raise a ticket in the service desk. You will need to be a nominated technical contact for your agency in order to access the service desk. If you require access, contact your Project Lead/Site Manager.

For general enquiries, the service desk hours are 9am to 5pm AEST Monday to Friday (excluding public holidays in Victoria only). For any critical infrastructure issues, all customers can access the GovCMS Service 24x7 with a maximum 60-minute initial response time.

GovCMS Service Desk More information

Make the move to GovCMS

We're glad to hear you are ready to begin (or continue) your GovCMS journey. To give you the best experience possible, we will need to ask you a few questions. We'll be looking for:

  • anticipated, current pageviews and traffic to your website/s
  • approximate timeframes or deadlines for your project
  • some other background information on the project

Building a new website with GovCMS

We're glad to hear you are ready to begin (or continue) your GovCMS journey. To give you the best experience possible, we will need to ask you a few questions. We'll be looking for:

  • anticipated, current pageviews and traffic to your website/s
  • approximate timeframes or deadlines for your project
  • some other background information on the project

Prepare for Drupal 9

The countdown is on to the launch of the GovCMS Drupal 9 (D9) distribution.

Drupal 8 (D8) customers can now book in their migration timeslot. This is a 2-week window of time to test a migrated version of your site and rectify any issues.

Drupal 7 (D7) customers can reach out and organise a time to chat with us about their website plans. D7 will reach end of life 28 November 2022.

All customers can find our more information about D9 on our D9 support page.

Drupal 8 to 9 Drupal 7 to 8 Drupal 9 Support

Manage your GovCMS subscriptions

You can manage your subscription to Platform Status updates from the Platform Status home page.

GovCMS Platform Status

This form can be used to subscribe, or unsubscribe to our Agency Update newsletter on the next page. 

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The new Drupal Services Panel is here!

The Department of Finance established the current GovCMS Drupal Services Panel (DSP) in October 2021.

About the Panel

GovCMS created the Drupal Services Panel to help your team help itself. There are a range of different types of suppliers on the panel including small digital agencies, large multinational enterprises, and an Indigenous-owned company.

Learn more about the Panel     Access the Panel

The GovCMS Status page provides information on

  • any current incidents and progress
  • upgrades and updates to GovCMS sites
  • regular weekly maintenance

From the status page you can also subscribe to these updates to keep up to date and informed.

If you are having issues with your site separate to issues detailed on the status page, raise a ticket via the GovCMS Service Desk.

GovCMS Status GovCMS Service Desk

This page was last updated on Thursday 25 November 2021