Contact Us

Building a new website with GovCMS

We're excited that you're ready to begin—or continue—your GovCMS journey. To ensure we can provide the best possible support, please include as much information as possible, such as: 

• Your website’s current and anticipated traffic or pageviews
• Any key timeframes or deadlines for your project
• Some background information to help us understand the project context

Get help with my site

If you are an existing customer needing help or experiencing any technical issues, please log a ticket via the service desk. You will need your login details to create a ticket. If you require access, contact your Project Lead/Site Manager.

The service desk hours are 9am to 5pm AEST Monday to Friday (excluding public holidays in Victoria only).
For any critical infrastructure issues, all customers can access the GovCMS Service 24x7 with a maximum 60-minute initial response time.

GovCMS Service Desk      More Information 

Make the move to GovCMS

We're excited that you're ready to begin—or continue—your GovCMS journey. To ensure we can provide the best possible support, please include as much information as possible, such as: 

• Your website’s current and anticipated traffic or pageviews
• Any key timeframes or deadlines for your project
• Some background information to help us understand the project context

Manage your GovCMS subscriptions

You can manage your subscription to Platform Status updates from the Platform Status home page.

GovCMS Platform Status

You can also subscribe and unsubscribe to the GovCMS Community Update by following the links below

Subscribe    Unsubscribe

Drupal 11

Drupal 11 distribution is being launched later 2025.  The automated upgrade process for SaaS will be kicking off February 2026.

Keep an eye on the Drupal 11 section of the website 

If you have any queries or concerns in the meantime, let us know.

Report a Security Issue

Do you have security issue to raise with GovCMS?

Use our dedicated form to provide relevant information to our Security team.

Ask about Digital Experience Platform (DXP)

You can now access DXP providers through the GovCMS Drupal Services Panel. There are 4 panel providers that offer a range of digital experience services. These include, but not limited to Rules as Code, Content Personalisation, Customer Journey Analytics and Website Optimisation.

Keep an eye on the DXP section of the website for more information.

If you have any queries or concerns in the meantime, let us know.

Join the Drupal Services Panel (DSP)

All opportunities for joining the GovCMS Drupal Services Panel (DSP) are published via AusTender.

You can register with AusTender to receive notifications of business opportunities direct to your nominated email address. In setting up your notification you could include keywords such as govcms and drupal.

Alternatively, you can approach existing Panel providers to consider potential commercial arrangements and/or seek to offer services as a subcontractor.

AusTender