Get help with my site
If you are an existing customer needing help with your site, please log a ticket via the service desk. You will need your login details to create a ticket.
The service desk offers two types of assistance:
- Help desk
- Advisory support
GovCMS customers experiencing any technical issues should raise a ticket in the service desk. You will need to be a nominated technical contact for your agency in order to access the service desk. If you require access, contact your Project Lead/Site Manager.
For general enquiries, the service desk hours are 9am to 5pm AEST Monday to Friday (excluding public holidays in Victoria only). For any critical infrastructure issues, all customers can access the GovCMS Service 24x7 with a maximum 60-minute initial response time.
GovCMS Service Desk More information