User Research

Throughout 2021, we have been connecting with the GovCMS community through a range of research activities. This is to help improve the GovCMS product and your user experience.  

We have used both surveys and interviews to draw key information on your experience, pain points and ideas. This is to further improve the GovCMS website, the Service Desk and training. We have also connected with Developers to better understand the tools and processes they use, and what challenges and ideas they wanted to share.  

In 2021, we made incremental improvements to the GovCMS website and will continue to make further changes based on your feedback.  We have prioritised the issues identified from the Service Desk and Developer research and will work on implementing the backlog in 2022. 

Thank you for being part of our ongoing user research program.  We look forward to connecting with you in 2022.

Come and join us at the GovCMS Week Online in March to find out more about what you have been telling us and what we have planned.  You will also have the opportunity to ask questions, share your experience and contribute ideas.  

We want to know your thoughts about the priorities to work on, the gaps to address and possible quick wins we can achieve together.