Ogilvy

10 hours - Total Support application and development support package - $2,648 /mth (including set up costs)

Monthly Support application and development support package - $1,500/mth

A flexible resourcing model is utilised to ensure the right resource is allocated to the task.

Reporting, resourcing and administration - $960/mth

• Support Manager - Monthly reporting - 5 hrs/mth - $600
• Project Manager - Oversight and administration - 2 hrs/mth - $360

Inclusions

• Security updates / patches
• Technical bugs
• Small outages or API issues and other technical tasks
• Monthly reports & meetings

Likely exclusions due to budget limitations

• Major enhancements and/or optimisations
• Design workstreams
• CMS training documentation or manuals
• SEO

Note

• Set up cost estimated at 1.5 months Support budget (distributed over 12 month engagement)
• Unused budget is rolled into the following month/s and reconciled quarterly.
• All unused budget at end of each quarter is forfeited. If quarterly budget is exceeded this amount is billable to Client. Monthly reports and meetings with Client proactively manage these processes and decisions.
• Set up costs are included in the quoted monthly fee, however if the first quarterly budget is exceeded these efforts will be billable to Client
• Miscellaneous website enhancements and/or optimisations are proactively proposed to use any budget surplus via our monthly reporting touchpoints for discussion and agreement.
• SLA's are in place with response times for scaling levels of urgency.
• Provision of support for infrastructure incidents and outages are excluded
• The 6% Department of Finance fee will be applied over and above the quoted package fees

20 hours - Total S&M application and development support package - $4,635 /mth (including set up costs)

Monthly S&M application and development support package - $3,000/mth

A flexible resourcing model is utilised to ensure the right resource is allocated to the task.

Reporting, resourcing and administration - $1,260/mth:

• Support Manager - Monthly reporting - 6 hrs/mth - $720
• Project Manager - Light touch / finance admin - 3 hrs/mth - $540

Inclusions

• Security updates / patches
• Technical bugs
• Small outages or API issues and other technical tasks
• Enhancements and/or optimisations
• Monthly reports & meetings

Likely exclusions due to budget limitations

• Design workstreams
• CMS training documentation or manuals
• SEO

Note

• Set up cost estimated at 1.5 months Support budget (distributed over 12 month engagement)
• Unused budget is rolled into the following month/s and reconciled quarterly.
• All unused budget at end of each quarter is forfeited. If quarterly budget is exceeded this amount is billable to Client. Monthly reports and meetings with Client proactively manage these processes and decisions.
• Set up costs are included in the quoted monthly fee, however if the first quarterly budget is exceeded these efforts will be billable to Client
• Miscellaneous website enhancements and/or optimisations are proactively proposed to use any budget surplus via our monthly reporting touchpoints for discussion and agreement.
• SLA's are in place with response times for scaling levels of urgency.
• Provision of support for infrastructure incidents and outages are excluded
• The 6% Department of Finance fee will be applied over and above the quoted package fees

50 hours - Total S&M application and development support package - $10,118/mth (including set up costs)

Monthly Support application and development support package - $6,500/mth

A flexible resourcing model is utilised to ensure the right resource is allocated to the task.

Reporting, resourcing and administration - $1,680mth

• Support Manager - Monthly reporting - 8 hrs/mth - $960
• Project Manager - Light touch / finance admin - 4 hrs/mth - $720

Inclusions

• Security updates / patches
• Technical bugs
• Small outages or API issues and other technical tasks
• Enhancements and/or optimisations
• Monthly reports & meetings
• Design workstreams
• CMS training documentation or manuals

Note

• Set up cost estimated at 1.5 months Support budget (distributed over 12 month engagement)
• Unused budget is rolled into the following month/s and reconciled quarterly.
• All unused budget at end of each quarter is forfeited. If quarterly budget is exceeded this amount is billable to Client. Monthly reports and meetings with Client proactively manage these processes and decisions.
• Set up costs are included in the quoted monthly fee, however if the first quarterly budget is exceeded these efforts will be billable to Client
• Miscellaneous website enhancements and/or optimisations are proactively proposed to use any budget surplus via our monthly reporting touchpoints for discussion and agreement.
• SLA's are in place with response times for scaling levels of urgency.
• Provision of support for infrastructure incidents and outages are excluded
• The 6% Department of Finance fee will be applied over and above the quoted package fees

We offer Enhanced Support on a 24/7 basis exclusively to clients who have an existing support and maintenance agreement with us. This service is typically used following a website going live or during peak traffic periods due to expected campign activity. While we find our standard levels of support are suitable for most operations we are happy to discuss additional support as required.

The Enhanced Support Periods (ESP) will operate for an agreed period from the date you nominate. During this period, we will provide support to cover the time outside normal business operating hours.

Enhanced support is charged at the following:

• $250 per hour standby fee.
• $300 per hour additional charge for any out-of-hours work required, billed in hourly increments.

During the Enhanced Support period normal excalation procedures apply. In circumstances that a critical issue is expected we will provide an instant access telephone number for direct access.

Enhanced support is available for up to 14 days per engagement.

Enhanced Support Operating Hours:

5pm to 9am Monday to Friday AEST 12PM to 12AM AEST Saturday to Sunday and any public holidays in Australia.